Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Please note that returns will need to be authorized by our team before being sent back.
To start a return, please contact us at support@niktabesh.co.uk and we will provide you with the correct return instructions
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@niktabesh.co.uk.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
30-Day RIsk-Free Guarentee
We stand behind the quality of our products and want you to feel completely confident in your purchase.
How It Works
If you're not satisfied with your product, you can return it within 30 days of delivery for a full refund (excluding original shipping fees). To be eligible, the returned bottle must be at least 50% full. This gives you enough time to consistently take the recommended dosage and assess how the product works for you – while protecting us from fraudulent claims.
We recommend using the product for at least 2-4 weeks to give it a fair chance to work. If you're not happy, simply contact us before the 30-day window closes.
Steps to Claim Your Refund
1. Contact us at support@niktabesh.co.uk within 30 days of delivery.
2. We'll issue a Return Authorization (RA) number – do not send the product back without it.
3. Return the product to us using a tracked shipping service.
4. Once we receive and inspect the returned product (minimum 50% full), we'll process your refund within 5-7 business days.
Important Conditions
· This applies to first-time purchases only.
· Limited to one per household, email address, and delivery address.
· Original shipping fees are non-refundable.
· Returns without prior authorization will not be accepted
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@niktabesh.co.uk.